Sr. Solutions Engineer

OfficeSpace Software

Atlanta, GA, USA Remote

Solution Consultant

Software Sales

Apr 6

This job is no longer accepting applications.

Create A Better Place For Everyone

OfficeSpace is a workplace management software that gives companies everything they need - an innovative platform, an intuitive experience, and an invested team. Our customers are an extremely diverse group, from the fastest growing technology companies to traditional enterprise customers who are transitioning to a more modern workplace infrastructure. We are working every day to create a better place for everyone, especially our own teammates.

Given the large wave of traditional enterprise customers transitioning to a modern hybrid workplace infrastructure, OfficeSpace has grown substantially since 2020. Our amazing team consists of over 200 employees across the US, Costa Rica, and Canada. If you are ready to join a highly motivated team and immerse yourself in a culture built upon trust, respect, collaboration, and creativity, we would love to hear from you!

Sr. Solutions Engineer - What You’ll Do:

OfficeSpace Software’s Solutions Engineering team is responsible for providing top-tier technical support to our clients on OfficeSpace Software’s product offerings. As a Sr. Solutions Engineer, you should possess extensive experience in providing application support in a fast-paced environment. You will use your product knowledge and technical expertise to fix problems and issues for our clients, save the day, and enable our sprint teams to remain focused on the feature roadmap.

  • Own and bring to conclusion escalations by working across multiple teams such as support, infrastructure, engineering and operations in a Ruby on Rails and Javascript-based, web environment.
  • Setup and develop monitoring for both technical and functional calls, infrastructure level and container level monitoring, and conducts pre-release load, stress, and failure testing in our pre-production environment.
  • Ensure that high-availability and the ability to identify customer-facing issues is included in the development or deployment of new products and services.
  • Conduct timely execution of scheduled and repeatable processes such as periodic system validations, daily triage, system monitoring and event log management
  • Work with Architecture, Development, and Systems Engineering teams to develop innovative solutions to attain high availability, scalability, and reliability
  • Logs incidents within the Incident Tracking System, clearly documenting symptoms and identifies root cause and provide/recommend solutions.
  • Maintains critical documentation assets, such as customer contact lists, escalation procedures, scheduled job inventories, and operational cookbooks
  • Implements after hours call facilitation, coordination and communications during critical outage situations.

The Skills, Experience, and Mindset Required:

  • Prior experience as a Solutions Engineer (Application Support) with the ability to manage code migration, document configuration changes, and monitor performance using Ruby on Rails, Javascript, and SQL.
  • Skilled in effectively identifying, triaging and driving resolution of incidents, and assisting in change management and deployment support.
  • Experienced with relational databases and Google Cloud Platform.
  • Strong Monitoring Foundation. Knowledge of SQL, SQL Server, shells, event and impact management.
  • Adept in the use of Service Desk tools such as JIRA.
  • Knowledge of multiple OS (Linux, Windows) and web application architectures.
  • Excellent verbal and written communication skills as you will be presenting complex IT concepts and project metrics to both technical and non-technical audiences.
  • Highly organized with a high regard for documentation and process adherence.

Why OfficeSpace?

  • Competitive compensation packages, benefit options, and leave policies.
  • Fully integrated hybrid work environment allowing you to work fully remote or, if location permits, at one of our gorgeous offices in Victoria, Canada; Atlanta, USA; or Escazu, Costa Rica.
  • At OfficeSpace, we value trust above anything else. We trust our employees to take ownership of their work and set themselves up for success. Whether it’s flexible hours, remote options, or anything in between, we know that people work best in different ways, and we embrace those differences
  • We work in a fast-paced industry where teams do what it takes to deliver results and help OfficeSpace succeed. We take pride in celebrating our wins and go out of our way to recognize those who have gone above and beyond.
  • Work-life balance is critical as we move to a work environment where the lines between home and office become less and less defined. We value people taking time off when they need it and being able to completely unplug from work so they can recharge their batteries.
  • Pandemic or not, we like to have fun together. Whether it’s virtual happy hours, company-wide contests, or in-person holiday parties, OfficeSpace is always looking for ways to keep people happy and engaged with their teammates.

OfficeSpace is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. We are committed to basing all employment-related decisions upon valid job-related factors without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, genetic information, military status, veteran status, physical or mental disability, or any other status protected by law.

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OfficeSpace Software

Create a better place for everyone