Customer Success Architect

Immuta

Columbus, OH, USA Remote

Solution Consultant

Sep 15

Immuta is the leader in automated data access so that organizations can achieve data compliance. Only Immuta can seamlessly integrate with the leading cloud data platforms to manage and enforce data policies at scale so that users get access to the right data at the right time. Data-driven organizations around the world rely on Immuta to speed time to value, safely share more data with more users, and mitigate the risk of data leaks and breaches. 

- Immuta has been recognized by Forbes as a top american startup employer, by Inc. Magazine as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies 

- Customers include Aon, Credit Suisse, Daimler, S&P Global, U.S. Army, and Atlassian. Over half of the top banks now use Immuta

- Partners include Databricks, Snowflake, AWS, Azure, Google Cloud, and Starburst 

- $169 million in total venture capital funding. Investors include Greenspring Associates, March Capital, Ten Eleven Ventures, Intel Capital Corporation, NGP Capital, DFJ Growth, Dell Technologies Capital, Citi Ventures, Inc, Wipro Ventures, and Okta Ventures

- Major offices in Boston, Massachusetts; Columbus, Ohio; and, College Park, Maryland

CUSTOMER SUCCESS MISSION

The core mission of our Customer Success team is to build and nurture an environment where the customer is at the center of everything we do.

Immuta is experiencing exceptional growth and we have an immediate need for a Customer Success Architect who is looking for a rare opportunity to be part of a special team. As a Customer Success Architect, you'll work closely with our Delivery and Product teams and our customers to provide technical insight and support to maintain and grow the business. Members of the Customer Success Team are the pioneers of Immuta, exploring the new frontier of regulated data science.

YOUR ROLE

Your role is to become the customer’s technical trusted advisor, providing insight and forward thinking into their investment in the Immuta product. More specifically, you will provide technical expertise to maximize and grow the account in a way that results in customer delight.

You will provide technical, functional, and design support to our Product and Engineering teams to enable a stellar customer experience. You have refined interpersonal and verbal communication skills and a genuine interest in our customer’s mission.

Your proven experience and track record is necessary to simply, accurately, and articulately lead customer adoption of Immuta and create a relationship of trust that results in becoming the “go to” technical partner. Experience as a solutions engineer involved in maintaining and growing large enterprise accounts is preferred.

RESPONSIBILITIES

  • Serve as subject matter expert for configuring and operating Immuta for security, privacy, governance and compliance use case solutions.
  • Develop, document, and deploy best practices for new and existing product features. 
  • Design data governance solutions for existing customers in Lucidchart, Visio, Powerpoint.
  • Guide the implementation of new solutions to enable adoption and growth of Immuta within existing customer organizations. *Work closely with customers to scope and plan small-medium scale use case implementations.
  • Assist Technical Program Managers with planning for large scale implementations.
  • Attend customer calls, on-site meetings, and events to position Immuta as the technology of choice.
  • Maintain a thorough understanding of the customer’s analytics computing environment.
  • Provide Immuta product team with customer input on potential features and support needs.
  • Identify and communicate new expansion opportunities within customer organization.
  • Provide customer updates on the Immuta roadmap.
  • Assist sales in responding to customer RFPs.
  • Work closely with Immuta Account Managers to develop a meaningful account plan.

WE VALUE

  • 8+ years experience in a technical role, working with an enterprise software or data product.
  • Deep understanding of database and data warehouse technology, to include SQL experience. 
  • Cloud Data Architecture, Data Analytics, and Programming experiences desired.
  • Experience with Hadoop, MapReduce, and Spark.
  • History of managing data access through identity management.
  • Statistical experience is a plus. Strong data analysis skills and ability to visualize data in the best way possible.
  • Excellent communication skills: interpersonal, written, visual (presentations), and verbal.
  • Comfortable presenting to executive management, highly technical engineers, and larger audiences.
  • Multitasking, critical thinking skills, and the ability to influence and manage multiple priorities are essential.
  • Team-oriented, flexible, and able to see the “big picture” - as our entire team must meet our goals for Immuta to be successful.
  • Willingness and ability to travel as needed to achieve GTM objectives (post-COVID).

Benefits

At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package includes:

- 100% employer paid Healthcare (Medical, Dental, Vision) premiums and deductibles for you and your dependents (including Domestic Partners)

- 100% employer paid mental wellness platform for you and your dependents

- Stock Options

- Wellness perks (100% employer paid Whoop fitness band and subscription)

- Paid parental leave (Both Maternity and Paternity)

- Unlimited Paid time off

- Learning and Development Resources

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Get the right data into the right hands faster, enabling data teams to break through data access barriers. #MakeItSo

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