Senior Solutions Engineer

BigPanda

Anywhere Remote only

Solution Consultant

Aug 22

BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running.

Why join BigPanda? 

  • Revenue growth of 75+% YoY for 2018, 2019, 2020 and ended 2021 with 120%
  • Forecasting 75% revenue growth in 2022
  • Expected 2022 organizational growth of 60%
  • Recently announced $1.2B valuation
  • Values-based and performance-driven culture that is focused on career development and growth
  • Net $ Retention was 97% in ‘21, Gross $ Retention was over 120%

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

About the Role: 

Remote Based. Open to candidates in the USA in Pacific, Mountain, Central, and Eastern time zones. 

BigPanda is looking for a software engineer to join our growing Professional Services Team as a Solution Engineer. In this customer-facing role, you will be the technical lead of our onboarding projects responsible for the customization of integrations with various inbound Observability and Monitoring tools and outbound ITSM Systems that are currently not offered OOTB by our platform.

For an understanding of what BigPanda does, please watch the following video: 

What is BigPanda | https://www.youtube.com/watch?v=f5cANTmHUoA?

To learn about our onboarding process, please watch the following video: 

Getting Started with BigPanda - Overview | https://www.youtube.com/watch?v=aD1wB6Wt3sU

Responsibilities:

  • Design, develop, test & document complex integration workflows that can be implemented with speed 
  • Implement scripting based end to end solutions to connect BigPanda with 3rd party vendors using cloud provider services and API methodologies
  • Partner with BigPanda’s Project Manager and Solutions Architect teams to drive onboarding projects to completion
  • Own the requirements gathering, development, and testing for custom integrations 
  • Interface directly with our client’s SMEs in any of the following areas: Observability & Monitoring Tools, CMDB/ITSM solutions, Collaboration Tools, or On-Call Systems
  • Identify and action ways to streamline and templatize BigPanda’s integration processes 

Requirements:

  • 4+ years of client-facing (or engagement with internal stakeholders) engineering experience 
  • Experience integrating with APIs or integrations with third-party systems
  • Proficiency with at least 2 of the following:
  • Languages
  • Node.JS
  • Python
  • Scripting Languages 
  • Integration Platforms
  • AWS
  • Azure 
  • GCP

Perks:

Work with a collaborative team and enjoy a highly driven culture that is committed to personal and professional development! Other company perks include:

  • Virtual events, fireside chats, happy hours, and other opportunities to interact with the team
  • Medical, Dental, and Vision coverage and 401k
  • Flex PTO & 11 Company Holidays
  • Parental leave 
  • Life Insurance & Disability Coverage
  • Flexible Spending Account

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BigPanda

BigPanda offers a platform that helps IT Ops, NOC, and DevOps teams detect, investigate, and resolve IT incidents faster and more easily.

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