Solution Consultant

Acqueon

Dallas, TX, USA

Solution Consultant

Software Sales

May 12

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.


At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.


Do you want to unleash your true potential in an exciting and rewarding work environment?


At Acqueon we offer more than just a job. We offer endless possibilities for you to make a mark in the industry.


As a Solutions Consultant in Acqueon you will….


Support the business in achieving its strategic objectives. The Solutions Consultant is a consultative sales, technology and solution focused specialist who creates great customer confidence with their technical expertise and uncanny ability to drive desirable business outcomes.


In addition to being viewed as a trusted technical advisor to the customer, the Solutions Consultant will also have regional responsibility for solution design, business development, and transition of proposals from presales to production, while remaining engaged with the customer post production serving as a thought leader for the next opportunity.


The Solutions Consultant works closely with the sales account manager throughout this process and will also assist in the decision to pursue or pass on an opportunity. A strong vendor relationship is required to ensure a complementary understanding of the partner vendors’ ecosystem. The Solutions Consultant is expected to manage customer proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.


The Solutions Consultant also provides customer feedback to Product Management to champion the development and rollout of new software-as-a-service solutions desired by our customers.

  • Provide pre-sales technical support and expertise in analyzing customer requirements, in conjunction with the customer’s current contact center capabilities, and ensuring technical solutions will accomplish the customer’s objectives.
  • Direct engagement with customers, which requires the ability to deliver business use-case demonstrations, scope of work creation, product pricing and RFP/RFI responses.
  • Build strong vendor relationships.
  • Act as a bridge between the customer and our solutions delivery and operations resources.
  • As a Solutions Consultant in Acqueon you will need….2- 5 years of Contact Center experience.
  • Experience designing and implementing proactive omnichannel engagement strategies with a contact center is required.
  • Hands on configuration and design of 1 or more of the following solutions:
  • Cisco Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE), Unified Contact Center Express (UCCX), Hosted Collaboration Solution (HCS) for Contact Center, Cisco Customer Journey Platform (CJP)
  • Amazon Connect
  • Nice inContact
  • Nexmo
  • Twilio
  • Prefer candidates with experience in presales but will consider a Contact Center technical professional that wants to be in a customer-facing role selling Contact Center Solutions to customers.
  • Modify PowerPoint templates and create solution diagrams in Visio required.
  • Bachelor’s degree (or an equivalent combination of education and job-related experience)
  • Contact center with outbound experience
  • Artificial Intelligence understanding, specifically Machine Learning models applicable to proactive customer engagement
  • XML, REST and SOAP
  • Voice XML
  • WSDL
  • Workforce Optimization (Call Recording, Quality Monitoring & Workforce Scheduling) solutions
  • MS SQL, MySQL


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