Sales Development Representative (US)


Anywhere Remote only

Sales Development Representative

Software Sales

Feb 6

This job is no longer accepting applications.

parcelLab, the leading Operations Experience platform, is growing internationally, and fast!

We are looking for a full-time Sales Development Representative (US) to join our US Sales Team.

You will be responsible for generating and supporting newly qualified sales opportunities. You’ll identify the appropriate contact among our target customers and get in touch with them, show the added value of our product, build interest, qualify their relevance and hand them over to the appropriate Account Executive for further support. You will select the best communication methods and craft an engaging outreach to connect with potential customers, including phone, e-mail, LinkedIn and other social media channels.


  • Promote and market parcelLab's solutions to our target customers through creative and timely e-mails, cold calls and targeted outreach messages on social media
  • Meet or exceed monthly meeting and new opportunity targets
  • Conduct in-depth discovery and research, to provide relevant information to the Sales team to ensure a successful first meeting
  • Nurturing prospects to ensure parcelLab are top of mind at all times
  • Working together with the Regional Sales Lead to grow a specific sales region or specific verticals
  • Tracking all your outreach and correspondence in Salesforce


  • 1-2 years' experience in a business development-focused role, selling a B2B SaaS solution
  • Strong listening skills, with the ability to build rapport, influence others and maintain relationships
  • Proven track record demonstrating strong articulation of a product's selling points via phone, e-mail or social media
  • Demonstrated ability to explain complex and technical issues clearly
  • Prior experience of using Salesforce or a similar CRM tool
  • Well-organized, with excellent time-management skills
  • Positive attitude and demonstrated ability to deal with rejection
  • Legally authorized to work in the United States
  • Excellent verbal and written communication skills
  • Self-motivated and able to work autonomously


  • Completed Bachelor's degree
  • Strong technical aptitude
  • Knowledge of the Retail/Ecommerce sector
  • Experience working in MarTech
  • Prior experience working in a startup/scale-up environment

Perks & Benefits:

  • Plenty of room for your own ideas... space to try, fail and learn!
  • As a digital first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you
  • Professional development with our online language courses, company training program, professional development budgets and access to LinkedIn Learning
  • Make use of our home office set-up budget to get kitted out (a spacious desk, comfy chair, some houseplants and more)
  • Medical, dental, vision, short-term disability, long-term disability and 401(k) with employer match
  • Stay grounded with our free weekly yoga and meditation classes
  • Be part of a motivated, diverse and international team, which consists not only of colleagues, but future friends

About parcelLab:

We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 500+ brands worldwide, including IKEA, Bose, Puma, Farfetch and Nespresso.

With offices in Munich, London, Paris and New York, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.

It’s all in a day’s work for us:

- Monitor over three million shipments per day

- Now actively managing operations experiences in 153 countries across the globe

- Send around seven million pro-active, personalized, event-driven emails

- Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx & DPD

- Creating over 30 million reasons for people to fall in love with brands each day

For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

Equal Opportunities

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.

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We bring people and brands closer together by closing the experience gap post-sales with #OperationsExperienceManagement