Senior Solutions Consultant (Remote)

Grand Rounds Health

Boston, MA, USA Remote

Solution Consultant

Nov 3

The Team

The mission of the Solutions Consulting team is to drive win rates by partnering with the Go-To-Market team as strategists who contextualize solutions to meet customers’ business needs. We do this through direct involvement in high-potential opportunities and through the dissemination of best practices.

In less formal terms, the Solutions Consulting team is a small, elite, highly focused team of seasoned professionals who are trusted advisors to team members in sales, customer success, strategic alliances, and product marketing. With a birds-eye-view across many customers and pursuits, the Solutions Consultants identify, apply, and share best practices with their colleagues.

The Role

The Senior Solutions Consultant will be a key deal strategist responsible for the following core functions on aligned opportunities: 1) facilitating discovery in support of strategic solutioning for product fit and goal alignment; 2) tailoring and strengthening RFP responses; 3) applying product, market, and competitive knowledge in live meeting support and written communication with customers and prospects; and 4) delivering an engaging product demonstration.

Additionally, the Senior Solutions Consultant will provide key deal and market insights with GTM leadership and the Product Marketing team, helping to shape our products, packaging, and the way we message our solution broadly.

In Your First 30 Days

  • Onboard with the Grand Rounds team through general and GTM-specific training.
  • Shadow other Solutions Consultants.
  • Complete Solutions Consulting onboarding certification program to ensure mastery of the foundational pillars including solution overview, product demonstration, impact reporting, and a deep understanding of our differentiated approach to evaluating physician quality.
  • Begin supporting field reps on current sales opportunities.

In Your First 60 Days

  • Develop a strong internal network.
  • Begin applying knowledge honed in certification program to opportunities.
  • Share feedback on our messaging approach and how it’s landing (we want your ideas and perspective)
  • Engage with Product / Engineering teams to share market feedback, understand product roadmap, provide input
  • Engage with Product Marketing to provide input on packaging, market competitiveness, future priorities
  • Engage with Customer Insights & Analytics team to discuss opportunities, market expectations, and future opportunities

In Your First 90 Days

  • Support larger and increasingly more complex sales opportunities, including jumbo and marquee deals (and upsells).


  • 10+ years of customer-facing experience in health and benefits
  • Experience supporting sales of similar size and scope to Grand Rounds target opportunities.
  • Experience in a high growth, fast changing environment.
  • Strong communication skills, both written and verbal, with the ability to convey complex information and messages to a broad and diverse audience.
  • Strong interpersonal skills with the ability to work independently and within a team environment.
  • Ability to travel (travel amount TBD; currently zero due to COVID-19)
  • Bachelors degree required, advanced degree preferred.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at .

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

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Grand Rounds Health

Our mission is to raise the standard of healthcare for everyone.